How we ship
We ship from Jasionka near Rzeszów in Poland. Within Poland: InPost parcel locker 15 PLN, DPD courier 19 PLN, collection in person free of charge — and orders from 400 PLN ship free within Poland.
Deliveries across the EU go through OSS — VAT is charged at the destination country rate, and the courier cost appears in the cart as soon as you enter an address.
Returns
You have 14 days from receiving the parcel to withdraw from the contract — no reason needed, including items bought on promotion or with a discount code. You may unpack and test the drone the way you would in a shop. Return postage is on you; we refund the cost of delivery to you.
Complaints
If the goods do not conform to the contract, we are liable for two years from delivery. Send your claim to contact@xerall.com — describe what is happening and include your order number.




